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 Can I get a copy of my New Account Information email?

You can see any emails we have sent to you by logging in to your Client Area. On the right hand...

 Can I have a refund?

Unfortunately, no. As per our Terms and Conditions we do not provide refunds. This can be...

 Can I upgrade my web hosting plan?

Yes, you can upgrade any of our plans at any time. You will be credited for the remaining period...

 How do I access & manage my Client Account?

You will have received a "Welcome to Pay Monthly Hosting" email when you placed your order and...

 How do I place a new order?

To order any new products or services for your account all you have to do is: Login to your...

 How many dedicated IP addresses can I have on my account?

You cannot have a dedicated IP address, you can only use our shared IP address.This is because we...

 How many websites can I host?

You can host as many websites or domains as are allowed in your particular hosting plan. For...

 I do not live in the UK, can I still open a website hosting account with you?

Yes, anyone can open an account with us for Pay Monthly website hosting. However, please note...

 I have asked for a password reset but have not received an email

If you have requested a password reset and have not received the email with the password reset...

 I have not received an email from you

If you have placed an order for a service or hosting and have not received any emails or...

 I want to cancel my service or hosting plan

We sincerely hope that you never feel that you have to leave us but we understand that sometimes...

 What are the restrictions on domain transfers?

If your domain name is transferred within the 45 day registry auto-renewal period, an additional...

 What is the difference between Linux Hosting and Windows Hosting?

Linux and Windows are two different types of operating systems for web servers, with Linux being...

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