Website Builder FTP error

When trying to publish your site using Website Builder and it fails with the error message: FTP Error (as admin) this is because you have logged in to your cPanel account from your Client Area.

Website Builder FTP Error

You will also have received a warning before this when first accessing Website Builder from within cPanel. Under the "Select a Domain" heading you will see your domain(s) listed and just below you will see the following warning: Note! You will not be able to publish websites when logged in as admin in cPanel.

To publish your site successfully using Website Builder you will have to login to cPanel directly using the instructions contained in your New Account Information email.

The reason for this is the way that your credentials are managed for authorisations between your Client Area and cPanel.

Since we have enabled the closer integration for the additional functionality within cPanel giving you direct access to some of the functions within your Client Area the authorisations are managed slightly differently.

This only applies to the Website Builder application.
  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

What is Site Publisher?

Site Publisher is a feature which allows you to create an instant single page website from a...

What is Acronis?

Acronis Cloud backup is a fully automated professional backup solution. The Acronis Cloud backup...

What is ModSecurity?

ModSecurity is a web application firewall that provides website protection from a range of...

How to password protect directories or folders

Simply click on the "Directory Privacy" icon in the "Files" section of your cPanel and the wizard...

How do I login to cPanel?

We recommend that you always login to cPanel using our secure connection from within your Client...

Powered by WHMCompleteSolution